Shipping policy
Shipping Policy
Loren Ashley Skin Clinic 270 Tristram Street, Hamilton Central 3204
Processing & Dispatch
Orders placed before 1:00 pm on weekdays the clinic is open (Tuesday–Friday) are dispatched the same day. Orders placed after 1:00 pm, or on days the clinic is closed, will be dispatched the next available clinic day.
Delivery Zones & Rates
| Zone | Flat-Rate Shipping | Estimated Delivery |
|---|---|---|
| Hamilton / Greater Waikato / Coromandel | NZD $10.00 | 1–2 business days |
| Auckland | NZD $10.00 | 1–2 business days |
| Bay of Plenty | NZD $10.00 | 1–2 business days |
| Rest of New Zealand / Rural | NZD $16.50 | 2–4 business days |
Delivery timeframes are estimates only and begin from the date of dispatch. Rural and remote addresses may experience delays beyond the estimated timeframe.
Professional Devices
Our Omnilux Contour devices and other professional-grade products are carefully packaged to ensure safe transit. If your order includes a device, please inspect the packaging upon delivery and contact us immediately at [your email] if any damage has occurred.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Questions?
If you have any questions about your order or delivery, please contact us at hello@lorenashleyskin.co.nz or visit us at 270 Tristram Street, Hamilton Central.